ORDER CANCELLATION, REFUNDS & PROCESSING
If the customer wishes to cancel an order or want a refund, please drop an e-mail to email@example.com within 24 hours of order confirmation. 100% refund or there will be no charge on the customer’s credit card if the product hasn’t been shipped.
If the customer canceled the order after 24 hours of the online purchase, it is to be noted that shipment process is underway at this point. The cancellation will have to be treated as an exchange or store credit only. It is also the buyer’s responsibility to bear the return shipment costs for the exchange process.
There will be NO CANCELLATIONS OR CHANGES OR REFUNDS FOR THE ORDER AFTER 5 calendars days hence no refunds can be issued.
Therefore, it’s the customer’s responsibility to carefully read our Return & Refund Policy before placing the order.
At Esha’s Boutique, we strive for 100% customer satisfaction and provide the best shopping experience. We give a personalized support to our customers to make sure that the product is processed as per their requirement. However, we understand that sometimes the product you ordered might not appeal to you once you receive it and you would want to return it. Since we want our customers to be fully satisfied with their purchase, we strongly advise you to review the following reasons that DO NOT qualify for a return.
CUSTOM STITCHED OUTFITS
Every outfit is individually created and made to fit perfectly in accordance with the measurements/instructions provided by the customer upon order. Our tailoring department stitches all outfits to perfection according to the given measurements and the end-product is thoroughly inspected to make sure that the outfit has been tailored as per the given measurements by the customer. As such, ill-fitting is NOT a reason for return as it is the sole responsibility of the customer to provide accurate measurements. In case of any tailoring issues, we shall NOT be liable to refund or exchange any custom stitched outfit under any circumstances.
We do not manufacture the clothes so we CANNOT provide any guarantee on color, fabric, and embroidery done on the outfit. These products are hand-picked directly from the manufacturers. In order to keep your product in the best condition after usage, we strongly recommend Dry Cleaning. In case of fastening of colors and/or shrinking of fabric after dry cleaning, please note that we will NOT be responsible for the same. It’s important to note that the garments are completely hand-made using complex procedure of dyeing, surface ornamentation & stitching. Any irregularities within product style may arise which adds to their inherent uniqueness. Therefore, owing to complex procedures of natural over dyeing and surface treatments, some colors might run and some fabric might shrink.
In addition, there is a possibility that two outfits custom-stitched for the same customer with the same measurement may not give the same fitting. This may be due to the nature of the fabric & also because different designers use different silhouette/fitting.
READY-MADE OUTFITS & SHAWLS
In case of ready-made outfits like kurtis, tops, Lucknowi Chikankari products and ready-to-wear items like shawls/stoles, we will gladly accept returns only if the item DOES NOT have any stains, damages, body odors or perfume scents. If an item is found to be used/worn or altered (by the customer) during our inspection after receiving the return product, then the product will be shipped back to you at your own expense.
DAMAGES DURING TRANSIT
Before the product leaves our warehouse and reaches the shipping facility, it is thoroughly inspected for any defects or errors. The product is packaged in a way that it reaches you in an excellent condition. If at all a damage occurs to the product while in transit because of the shipping/courier agency, then we shall NOT be responsible for the same as it’s completely out of our control to monitor how perfectly the product is delivered to your doorstep.
If any of the above conditions are not the reasons that you would like to return the product, please follow our return policy/procedure as outlined below:
- Send us an e-mail at firstname.lastname@example.org within 24 hours of receiving the item in question with your Order number and describing the reason for return along with digital images for verification purposes.
- Please DON’T send back any item without consulting us. It’s very important that you DO NOT send the item back to us until it’s verified – no credit or replacement shall be given on such items that are sent without our consent.
- Please report all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the issue as all returned items are examined for defects/variations.
- Please return within 7 working days of confirmation from our end. Make sure to include a copy of the invoice you received with your order.
- All merchandise must have original tags attached to it with original packing & in original condition (worn, washed, used, or altered items will not be accepted for returns).
- Return your items using the mentioned courier in our return authorization mail. Once you have shipped the item, please forward the details to us & keep the courier bill or postal receipt until the shipment gets delivered to us.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we won’t be able to help you.