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ORDER CANCELLATION, REFUNDS & PROCESSING
If the customer wishes to cancel an order with full refund, please send us a message within 24 hours of order confirmation.
If the customer cancels the order after 24 hours of the online purchase, it is to be noted that shipment process is underway at this point. The cancellation will have to be treated as an exchange or store credit only. It is also the buyer’s responsibility to bear the return shipment costs for the exchange process.
There will be NO CANCELLATIONS OR CHANGES OR REFUNDS FOR THE PURCHASED ORDER AFTER 5 calendars days.
Therefore, it’s the customer’s responsibility to carefully read our Return & Refund Policy before placing the order.
At Esha’s Boutique, we strive for 100% customer satisfaction and provide the best shopping experience. We give a personalized support to our customers to make sure that the product is processed as per their requirement. However, we understand that sometimes the product you ordered might not appeal to you once you receive it and you would want to return it. Since we want our customers to be fully satisfied with their purchase, we strongly advise you to review the following reasons that DO NOT qualify for a return.
CUSTOM STITCHED OUTFITS
Every outfit is individually created and made to fit perfectly in accordance with the measurements/instructions provided by the customer upon order. Our tailoring department stitches all outfits to perfection according to the given measurements and the end-product is thoroughly inspected to make sure that the outfit has been tailored as per the given measurements by the customer. As such, ill-fitting is NOT a reason for return as it is the sole responsibility of the customer to provide accurate measurements. In case of any tailoring issues, we shall NOT be liable to refund or exchange any custom stitched outfit under any circumstances.
We do not manufacture the clothes so we CANNOT provide any guarantee on color, fabric, and embroidery done on the outfit. These products are hand-picked directly from the manufacturers. In order to keep your product in the best condition after usage, we strongly recommend Dry Cleaning. In case of fastening of colors and/or shrinking of fabric after dry cleaning, please note that we will NOT be responsible for the same. It’s important to note that the garments are completely hand-made using complex procedure of dyeing, surface ornamentation & stitching. Any irregularities within product style may arise which adds to their inherent uniqueness. Therefore, owing to complex procedures of natural over dyeing and surface treatments, some colors might run and some fabric might shrink.
In addition, there is a possibility that two outfits custom-stitched for the same customer with the same measurement may not give the same fitting. This may be due to the nature of the fabric & also because different designers use different silhouette/fitting.
READY-MADE OUTFITS & SHAWLS
In case of ready-made outfits like kurtis, tops, Lucknowi Chikankari products and ready-to-wear items like shawls/stoles, we will gladly accept returns only if the item DOES NOT have any stains, damages, body odors or perfume scents. If an item is found to be used/worn or altered (by the customer) during our inspection after receiving the return product, then the product will be shipped back to you at your own expense.
DAMAGES DURING TRANSIT
Before the product leaves our warehouse and reaches the shipping facility, it is thoroughly inspected for any defects or errors. The product is packaged in a way that it reaches you in an excellent condition. If at all a damage occurs to the product while in transit because of the shipping/courier agency, then we shall NOT be responsible for the same as it’s completely out of our control to monitor how perfectly the product is delivered to your doorstep.